Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to return it. You will be paying for the shipping cost unless WALBIZ decides otherwise for some items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept return for jewelries.

To start a return, you can contact us at contact@walbiz.com to direct you where to send your return.

 we’ll send you an email containing the information regarding your return.

You can always contact us for any return question at contact@walbiz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, fragrances, colognes, perfumes. 

Unfortunately, we cannot accept returns on jewelries.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at laguerre2009@gmail.com.